Last Updated: 2025-feb-21

This Exchange Policy applies to purchases made from:

• qlixoa.com

We want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.

1. Eligibility for Exchange

You may request an exchange if:

• The item is defective or damaged
• You received the wrong item
• The product does not match the description

To be eligible:

• The item must be unused
• The item must be in original packaging
• Request must be made within 14 days of delivery

2. Non-Exchangeable Items

We do not accept exchanges for:

• Used or worn items
• Items damaged by misuse
• Perishable goods
• Clearance or final sale items

3. How to Request an Exchange

To initiate an exchange, please contact us with:

• Your order number
• Clear photos of the item
• A description of the issue

Contact Email: support@qlixoa.com

Our team will review your request within 1–2 business days.

4. Exchange Process

Once your request is approved:

• We will provide instructions for returning the item
• A replacement item will be shipped after inspection
• If the item is out of stock, a refund or alternative may be offered

5. Shipping Costs

• If the exchange is due to our error (defective, damaged, incorrect item):
  👉 We cover the shipping cost
• If the exchange is for other reasons:
  👉 Customer may be responsible for return shipping

6. Processing Time

• Exchanges are processed within 5–10 business days after receiving the returned item
• Delivery time for replacement items may vary depending on location

7. Important Notes

• We recommend using a trackable shipping service when returning items
• We are not responsible for items lost during return shipping
• Exchanges are subject to stock availability

8. Contact Us

If you have any questions, please contact us:

Email: support@qlixoa.com